How to have tough conversations in even tougher times

If you feel like the way you work has drastically changed since the onset of the global pandemic and upheaval over systemic injustice, you aren't alone. And yet work needs to go on! Many companies, large and small, have been forced to rethink nearly every aspect of their strategies. If there is a silver lining to be had in all of this, it's that many companies have discovered how flexible, resilient, and nimble they can be, especially when it comes to their people.

Among the many tarnished linings, however, is the fact that people's development isn't happening like it once did — including having difficult conversations about performance.

While we have many different ways of staying connected, the fact remains that some conversations are best had in person... but what if you aren't sure when you'll be able to do that? And what if the issue at hand needs an immediate correction?

We've hired an experienced HR director to give you the do's and don'ts of having all sorts of challenging conversations, from clients to employees to peers, even while the state of business is ever-changing:

Here's what she said…

The Do's

The Don'ts

The bottom line

Remember, we're not just "working at home" — we're working at home during a pandemic and a massive popular movement. We've all got more worries and stress, and fewer resources. It's not a free pass for harmful behavior, or talking about it. But it is a time to bring extra consideration and humanity to all work conversations.

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