Here’s what we do at Noko to keep your data safe and sound:
Noko uses state-of-the-art RAID 10 data storage. We make hourly backups of Noko’s databases and daily (full image) backups of Noko’s servers. These backups are saved and encrypted on storage services off-site, then systematically tested for integrity. Hourly backups are saved for several months. Monthly backups are stored long-term. We maintain live copies of all our log files off-site. Sensitive data like passwords or credit card numbers are never logged.
Noko does not transmit or store your credit card information on our servers. However, we fully comply with the PCI DSS in the interest of keeping all data secure. This means your credit card data is securely submitted directly from your browser (without touching our servers) to a leading, fully PCI-compliant (PCI Service Provider Level 1) payment gateway provider. Your credit card data is never stored on our servers.
Noko uses Always-on secure SSL connections for all accounts. We use a 2048-bit key and score an A+ on the Qualys SSL Labs test (as of 5/2018). We have Perfect Forward Secrecy and Strict Transport Security enabled on supported browsers. Our session and “remember me” cookies use the secure and HTTP only flags. We frequently and consistently review our SSL configuration and make appropriate updates in the unlikely case new SSL vulnerabilities are discovered.
Noko’s infrastructure maintains peak performance with regularly scheduled security updates and by promptly applying any patches that are recommended for immediate role out. Strict measures are in place to ensure that maintenance access to our servers is only allowed on a case-by-case basis. To fortify this, our network is locked down with firewalls. For even more added security, the Noko application is hosted on a separate server and network, from our support system and our main site (http://nokotime.com).
Noko is hosted by a globally leading managed cloud company. Our hosting facility is SOC 1 Type II, SOC 2 Type II, and ISO 27001 certified, and includes two-factor biometric authentication, role-based secure sub-areas, closed-circuit 24x7x365 video surveillance, and physical perimeter defense measures. These security structures reinforce our redundant systems for climate control, conditioned power, routing, and internet connectivity.
Noko mobilizes redundant, world-wide monitoring services to supervise our 24x7x365 infrastructure. Our developers are instantly made aware of any errors, slow-downs, or other abnormalities by automatic alarms. Our team pro-actively runs automated scans (provided by trusted 3rd-party compliance services) of our servers for security issues and PCI compliance. Should we detect issues with your account, we will immediatly contact the account owner by email.
Please send urgent and/or sensitive security reports directly to [email protected].
Please send questions or concerns to [email protected].